Web Loft Designs - Does not respond to clients

This team is an extreme disappointment.Marina does not respond to any client requests, even after making a 50% down payment on the project.

It has taken 3 months just to get a logo design and Facebook cover, which looks amateur with no creativity. I have reached out to her many times by email, project tool, phone, and letter with no response. Legal action should be taken against this company. Do not do business here.

You may be told that the company is located in America, but no one working on your project is in the US. None of the team members are real employees.

They are acquired through an employee leasing firm in Russia and other countries.You are better off spending a little more money up front and working with a local agency willing to meet with you in person.

See below, marketing manager and owner have been waiting for a response from Marina for 3 weeks.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Product or Service Quality
Price Affordability
Customer service
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Logo Design
Review category
review #587925
Had an experience with Web Loft Designs? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

May 02 #1152819 Boise, Idaho

I am the owner of Web Loft Designs. This client was contacted through email and by phone several times as we tried to move forward with the project. We asked for feedback on what she did not like and only heard, "you are the designers, you figure it out."
After going back and forth for all this time, we finally provided the client a full refund in order to clear the project from our responsibility and the client agreed to remove the negative reviews, but as you can see, has not.
Secondly the client was being managed by a former employee of ours who was using our company to build her own consulting business. She set out to poison this relationship and all in all, a very unethical person who even attempted to collect unemployment while still on our payroll.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Web Loft Designs. However, many companies do monitor reviews on our site.

You were reading a complaint about Web Loft Designs.
Filing a new complaint about